# Common problems > What to do when something does not work: signing in, the chat, tokens, tabs, sound, voice and video, sheets and plugins, files. Page: https://docs.rpgdesk.com/en/ajuda/problemas/ ## Account and connection ### I forgot my password Password recovery by e-mail does not exist yet. **Forgot password**, on the sign-in screen, explains it: ask the administrator of the RPG Desk server to reset your password. ### “Connection problem” or “Connecting…” - **Connection problem**, when signing in: RPG Desk cannot reach the server. Check your internet and try again; if it continues, the server may be down. - **Connecting…**, at the top of the room: the connection dropped, and RPG Desk comes back by itself when it returns. Nothing you already did is lost. ## In the room ### The room asks for a password Some rooms have a password. Ask the game master for it and type it in **Room password**, in [Explore](https://docs.rpgdesk.com/en/comecando/explorar/). ### I cannot write in the chat - **“a game master took away your permission to talk”**: you were silenced. Ask a game master to **Allow to talk**. - **“the chat is moderated”**: only game masters and people with voice can talk. See [Moderated chat](https://docs.rpgdesk.com/en/mestres/papeis/#moderated-chat). ### The chat disappeared or does not show old messages - Did you use `/cls` or `/prink`? Type `/reload`. - The game master may have chosen that each person only sees what happened since they first joined (in **Room settings → Permissions**). - A game master may have hidden the chat from you (**Hide the chat from them**): you only see your own messages and the system notices. ### I cannot move my token - The token has to be yours: the game master chooses **Who can move it**, in the token’s properties. - With token vision on, walls stop the token (the game master goes through). ### I closed a tab by accident - The **Tabs** submenu, in the room menu (right-click the room’s icon, in the bar on the left), reopens the **Participants**, the **Library**, the **Music**, the **Sound effects**, the **Files** and the room tables (like the **Combat tracker**). - Sheets and scenes reopen from the library, with a double-click. - To go back to the initial arrangement: **Tabs → Restore the starting layout**, in the room; for every room, **Settings → Troubleshooting → Forget the room arrangements**. ### I cannot hear the music - If **“The browser held the table’s sound. Click to listen.”** shows up, click it: the browser only plays sound after a click on the page. - Check **My volume**, on the **Music** tab, the **Effects volume**, on **Sound effects**, and the **Overall volume**, in **Settings → Notifications**. ### The 3D dice slow everything down, or the screen flickers - Turn off **Show 3D dice on rolls**, in **Settings → Dice**; or - turn on the **No-lighting mode**, in **Settings → Dice**, for graphics cards with issues. ### The new window does not open The browser blocked the pop-up window. Allow pop-up windows for RPG Desk’s address and try again. See [Windows and several rooms](https://docs.rpgdesk.com/en/mesa/janelas/). ## Voice and video | RPG Desk says | What to do | | ----------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **The browser didn’t allow the microphone.** | Click the padlock next to the address, allow the **Microphone** (and the **Camera**) and join the call again. | | **Couldn’t open the microphone.** (or **the camera**) | Another program may be using the device (Discord, Zoom, OBS). Close it, or choose another device in **Settings → Audio and video**. | | **The connection to someone failed.** | Some networks (companies, schools and some mobile carriers) do not allow a direct connection between computers, and RPG Desk does not have a server that relays voice yet. Try another network. | - Nobody hears you? Use **Test the microphone**, in **Settings → Audio and video**: the bar should move when you speak. - The others hear an echo? Use headphones. - The call works well up to about six people. ## Sheets and plugins ### The plugin does not install RPG Desk checks the plugin before installing and shows what is wrong, with the file and the line. **Copy report** copies everything to paste into a conversation with the AI that made the sheet. Each problem is explained in [The verifier](https://docs.rpgdesk.com/en/referencia/verificador/). ### The sheet shows a ⚠ It is the **Page errors** button: something went wrong in the sheet’s code. Open it, click **Copy errors** and send them to whoever made the sheet (or to the AI). See [Test and develop](https://docs.rpgdesk.com/en/fichas/desenvolvimento/). ### The sheet does not let me change a field - The sheet belongs to someone else: only the owner and the game masters change it. - The part belongs to the game masters only, or to the owner only. See [Private parts](https://docs.rpgdesk.com/en/fichas/partes-privadas/). ### A sheet button sends something out, but nothing happens Webhooks need the service’s address (Zapier, Make or IFTTT), which the game master pastes in **Room settings → Plugins**, under the plugin’s **Integrations** button. See [Integrations](https://docs.rpgdesk.com/en/mestres/integracoes/). ### The sheet shows the “Test mode” band The page was opened outside RPG Desk (the file straight in the browser). That is test mode: the data stays in this browser only. To use it in the room, install the plugin in **Room settings → Plugins**. ## Files - **“your file space is full: delete files or change your plan”**: delete files you no longer use in [Desk Cloud](https://docs.rpgdesk.com/en/comecando/arquivos/), or talk to the server’s administrators about a plan with more space. Nothing was deleted. See [Plans and space](https://docs.rpgdesk.com/en/comecando/planos/). - **“the file is over your plan’s limit”**: the largest file is 25 MB on Free and 100 MB on the paid plans.