Common problems

Account and connection

I forgot my password

Password recovery by e-mail does not exist yet. Forgot password, on the sign-in screen, explains it: ask the administrator of the RPG Desk server to reset your password.

“Connection problem” or “Connecting…”

• Connection problem, when signing in: RPG Desk cannot reach the server. Check your internet and try again; if it continues, the server may be down.
• Connecting…, at the top of the room: the connection dropped, and RPG Desk comes back by itself when it returns. Nothing you already did is lost.

In the room

The room asks for a password

Some rooms have a password. Ask the game master for it and type it in Room password, in Explore.

I cannot write in the chat

• “a game master took away your permission to talk”: you were silenced. Ask a game master to Allow to talk.
• “the chat is moderated”: only game masters and people with voice can talk. See Moderated chat.

The chat disappeared or does not show old messages

• Did you use /cls or /prink? Type /reload.
• The game master may have chosen that each person only sees what happened since they first joined (in Room settings → Permissions).
• A game master may have hidden the chat from you (Hide the chat from them): you only see your own messages and the system notices.

I cannot move my token

• The token has to be yours: the game master chooses Who can move it, in the token’s properties.
• With token vision on, walls stop the token (the game master goes through).

I closed a tab by accident

• The Tabs submenu, in the room menu (right-click the room’s icon, in the bar on the left), reopens the Participants, the Library, the Music, the Sound effects, the Files and the room tables (like the Combat tracker).
• Sheets and scenes reopen from the library, with a double-click.
• To go back to the initial arrangement: Tabs → Restore the starting layout, in the room; for every room, Settings → Troubleshooting → Forget the room arrangements.

I cannot hear the music

• If “The browser held the table’s sound. Click to listen.” shows up, click it: the browser only plays sound after a click on the page.
• Check My volume, on the Music tab, the Effects volume, on Sound effects, and the Overall volume, in Settings → Notifications.

The 3D dice slow everything down, or the screen flickers

• Turn off Show 3D dice on rolls, in Settings → Dice; or
• turn on the No-lighting mode, in Settings → Dice, for graphics cards with issues.

The new window does not open

The browser blocked the pop-up window. Allow pop-up windows for RPG Desk’s address and try again. See Windows and several rooms.

Voice and video

RPG Desk says	What to do
The browser didn’t allow the microphone.	Click the padlock next to the address, allow the Microphone (and the Camera) and join the call again.
Couldn’t open the microphone. (or the camera)	Another program may be using the device (Discord, Zoom, OBS). Close it, or choose another device in Settings → Audio and video.
The connection to someone failed.	Some networks (companies, schools and some mobile carriers) do not allow a direct connection between computers, and RPG Desk does not have a server that relays voice yet. Try another network.

• Nobody hears you? Use Test the microphone, in Settings → Audio and video: the bar should move when you speak.
• The others hear an echo? Use headphones.
• The call works well up to about six people.

Sheets and plugins

The plugin does not install

RPG Desk checks the plugin before installing and shows what is wrong, with the file and the line. Copy report copies everything to paste into a conversation with the AI that made the sheet. Each problem is explained in The verifier.

The sheet shows a ⚠

It is the Page errors button: something went wrong in the sheet’s code. Open it, click Copy errors and send them to whoever made the sheet (or to the AI). See Test and develop.

The sheet does not let me change a field

• The sheet belongs to someone else: only the owner and the game masters change it.
• The part belongs to the game masters only, or to the owner only. See Private parts.

A sheet button sends something out, but nothing happens

Webhooks need the service’s address (Zapier, Make or IFTTT), which the game master pastes in Room settings → Plugins, under the plugin’s Integrations button. See Integrations.

The sheet shows the “Test mode” band

The page was opened outside RPG Desk (the file straight in the browser). That is test mode: the data stays in this browser only. To use it in the room, install the plugin in Room settings → Plugins.

Files

• “your file space is full: delete files or change your plan”: delete files you no longer use in Desk Cloud, or talk to the server’s administrators about a plan with more space. Nothing was deleted. See Plans and space.
• “the file is over your plan’s limit”: the largest file is 25 MB on Free and 100 MB on the paid plans.